Disclosure based on the Specified Commercial Transactions Act

Product delivery time

For orders placed before 12:00 (noon), we will contact you on the same day to confirm your order.
For orders placed after that, we will generally contact you on the next business day.

Our inventory is shared with physical stores, importers, and manufacturers.
Therefore, we can ship products that are in stock at our store on the same day, but we cannot ship products that need to be ordered on the same day.
In addition, we may not be able to prepare the product after receiving your order.
If the item is out of stock, we will notify you by the next business day after your order, so please understand that we may be unable to provide the item.

■If paying by credit card →Delivery will be made after approval by the card issuer.

We will contact you by email regarding the shipping date once the shipment is prepared.

*Since we share our inventory with our business partners and physical stores, we may not be able to prepare the product after receiving your order.
If the item is out of stock, we will notify you by the next business day after your order, so please understand that we may be unable to provide the item.

Domestic:
* Estimated delivery time

Hokkaido, Okinawa, and remote islands: 3 days after the order date Tohoku, Kyushu, and Kanto: 2 days after the order date Other regions: 1 day after the order date

Regarding orders placed on holidays,
We will be accepting orders from the start of next week, so please allow some time.

If delivery takes longer,
You will receive a separate email with the expected arrival date.

*Delivery time: You can specify the following time slots.

[Sagawa Express] Morning / 14:00-16:00 / 16:00-18:00 / 19:00-21:00

●Please note that we may not be able to deliver your order on the date and time you requested due to traffic conditions, weather, etc.
●Delivery within 2 days is possible depending on the region and stock availability. Please contact us if you are in a hurry.

International:
※Delivery estimate
https://www.post.japanpost.jp/int/deli_days/ems/kinki.html

Delivery date and time cannot be specified.

Handling of defective products

Please be sure to check the product when it arrives. We will exchange the following products immediately, free of charge. Please contact us within 7 days of receiving the product. We will contact you with the return shipping method.

• Credit card: We will ship your order within 3 business days after confirming your order.

If it takes longer than that, we will send you a separate email to let you know the expected arrival date.

For orders placed by 8:00 a.m., we will contact you on the same day to confirm that your order has been received. For orders placed by 12:00 a.m. (noon), we will contact you on the same day to confirm that your order has been received.

Our inventory is shared with physical stores, importers, and manufacturers.

Therefore, we can ship products that are in stock at our store on the same day, but we cannot ship products that need to be ordered on the same day.

In addition, we may not be able to prepare the product after receiving your order.

If we are unable to provide it, we apologize for any inconvenience.

Handling of defective products [Returns in the event of defects or damage]

We take every precaution to ensure the quality of our products, but if the product is damaged or dirty, or is different from your order, please contact us within 8 days of delivery. We will immediately refund or exchange the product. (In this case, we will cover the shipping costs.) Please note that if the product is limited in number and there is no alternative product, the product will be returned.

About returns [Returns due to customer convenience]

For product exchanges and returns, please contact us within 8 days of receiving the product. In this case, the customer will be responsible for the round-trip shipping fee and bank transfer fee. Please note that the bank transfer fee is as follows before returning the product.

Fee to be paid by customer: 330 yen flat rate

[We cannot accept your request in the following cases]

• If you contact us after 9 days from the date of delivery
• If you do not return the item within 3 days after contacting us
• In the case of a product that has been used once
• Products that have been soiled or damaged by the customer
• If the product box, instruction manual, etc. are damaged, lost, or discarded
• Products that have been repaired or cleaned after delivery
• Other items that state on the product page that returns are not accepted
• Due to the nature of perfumes, cosmetics, etc., only unopened items can be returned or exchanged.
• Please note that due to the nature of food products, we cannot accept returns or exchanges.
• Please note that due to the nature of underwear and other items, we cannot accept returns or exchanges.

Please note that we cannot accept requests for refunds or returns if more than 8 days have passed since delivery.

Please return the item within 3 days of receiving the return instructions from us. We will not be able to accept any returns after that date.

As a general rule, returns and exchanges are limited to unused items. Please note that we may refuse to exchange or return items that have been used, have scratches or stains due to customer negligence, or if any part of the delivered items, such as the box, bag, warranty card, or tag that comes with the item, is dirty or damaged. If there is any damage or other accident during delivery, please contact our store. Please note that in such cases, you may be contacted directly by a member of the shipping company. (However, we may not be able to exchange items that are out of stock.)

<Return address>
〒550-0005 1-7-19 Nishi Honmachi Nishi Ward Osaka City, Nishi Ward, Waida Honmachi Building 4F
To: Tokyo Delica SAC'S BAR EC Business Office

Phone number: 06-6536-7333

method of payment

【credit card】
We accept the following credit cards: VISA, JCB, DC, UC, UFJ, MasterCard, NICOS, ORICO, CF, APLUS, SAISON CARD

Payment period

【credit card】
Payment will be processed when shipment is completed. It depends on the closing date and contract details of your credit card. Please contact your credit card company.

others

■To customers who purchase high-priced items
Please note that for high-priced items with a price exceeding 50,000 yen (excluding tax), we may contact you by phone to confirm your intention to purchase and to verify your identity.
(Please enter a phone number where we can contact you)

*Please note that for high-value items with a price of over 100,000 yen (excluding tax) to the same delivery address, we will change the payment method to cash on delivery (credit card payment at the time of receipt such as E-Collect) and deliver the item. (In this case, the cash on delivery fee will be borne by our company.)

*Please note that for high-value items with a shipping cost of over 100,000 yen (excluding tax), we will change the shipping method to bank transfer in advance. (In this case, we will cover the bank transfer fee.)

■About delivery notes and receipts

In order to protect personal information, we do not enclose a delivery note (purchase details). Please check the order confirmation email to confirm the product details.

After placing your order, you will need to download the receipt (as well as the warranty and sales certificate) from the web yourself. Details will be provided in the order confirmation email.