User Guide
About shipping cost
Shipping Fee
Japan:
Basic shipping fee: 550 yen (per delivery address)
When purchasing multiple items at the same time
If you order multiple items in one order, the shipping fee will be the shipping fee for one item as shown in the above price table. If you order a product with separate shipping fees and a product with shipping fees included at the same time, please also refer to the handling of products with shipping fees included. Shipping fees are calculated for each delivery destination.
*This is the price for products that do not include shipping charges and for which shipping charges are not set individually.
When purchasing products with free shipping at the same time
If you purchase multiple items with individual shipping charges in one order, all shipping charges set for each item will be added together.
Shipping charges for multiple individual items purchased
If you purchase multiple items with individual shipping charges in one order, all shipping charges set for each item will be added together.
Large purchase discount benefits
Free shipping is available for purchases of 3,980 yen (tax included) or more per delivery address. Shipping charges for individual items are subject to the large purchase discount benefit.
[About shipping fees]
We deliver products via Sagawa Express or Yamato Transport. Depending on the size, weight, and delivery area of the product, the delivery company may be limited, so we will specify the delivery company.
Shipping costs are a flat rate of 550 yen (including consumption tax).
(Shipping to some areas such as Okinawa and remote islands costs 1,650 yen , and shipping is free for orders over 9,800 yen (tax included).)
Shipping is free for customers who purchase products worth 3,980 yen or more (tax included).
(Delivery to some areas, such as Okinawa and remote islands, is not available.)
Overseas:
Shipping costs are calculated based on the package weight or package size (length x width x height) of your order.
Click here for the shipping fee table.
Payment for pre-ordered items
■Credit card: You will be charged when we contact you to inform you of the arrival of the item before the item is shipped.
Payment Method
■ Credit card
・Please enter your card number and security code in half-width characters, without hyphens, just numbers.
・Please enter the cardholder's name in half-width capital Roman letters with a half-width space between the last name and first name.
Example: ○ SACSBAR TARO (half-width capital letters, Roman characters)
× SACSBAR TARO (Some characters, such as spaces, are full-width)
× sacsbar taro (half-width, but in lowercase)
× ＳＡＣＳＢＡＲ ＴＡＲＯ (all full-width characters)
*Please note the difference between full-width and half-width characters.
*For credit card payments for high-value items over 50,000 yen, we may ask you to pay in advance using e-Collect® or bank transfer.
For payment by e-Collect®, please see the SG Holdings official website.
https://www.sagawa-exp.co.jp/service/e-collect/
About delivery services
Domestic:
Courier
Products are delivered by Sagawa Express (Yamato Transport only to some areas such as remote islands).
As the delivery company is limited depending on the size and weight of the product, we will select the delivery company here.
Shipping costs are a flat rate of 550 yen (including consumption tax).
(Shipping to some areas such as Okinawa and remote islands will cost 1,650 yen.)
●Shipping is free for customers who spend 3,980 yen or more (including tax). (Free Shipping to some areas, such as Okinawa and remote islands, is not eligible.)
●If you purchase two or more items and wish to have them delivered separately, shipping charges will be incurred for each item, even if your purchase total is 3,980 yen or more (tax included).
●After you place your order, we will inform you of the confirmed shipping fee in the order acceptance email, so please be sure to check it.
Regarding delivery date specifications, delivery date specifications are limited to dates within one month from the date of order.
Please note that we cannot accept delivery requests more than one month in advance.
Regarding products shipped from external warehouses and directly from manufacturers
If the item is not gift wrapped, the price tag will be attached.
*Even if the orderer and the shipping address are different, if gift wrapping is not selected, the item will be shipped with the price tag attached.
*Items that cannot be gifted will be shipped with the price tag attached.
*Some items may not have price tags, but we are unable to check whether or not they come with tags.
Thank you for your understanding in advance.
International:
EMS
Shipping costs are calculated based on the package weight or package size (length x width x height) of your order.
Click here for the shipping fee table.
Returns and Cancellations
[Returns in the event of defects or damage]
We take every precaution to ensure the quality of our products, but if the product is damaged or soiled, if the item is different from your order, please contact us within 8 days of receiving it. We will promptly refund or exchange it.
(In this case, the shipping fee will be borne by our store.)
Please note that if the product is in limited stock and there is no alternative available, we will only accept returns.
[Returns due to customer convenience]
For product exchanges and returns, please contact us within 8 days of receiving the product.
In this case, the customer will be responsible for the round-trip shipping and transfer fees.
Please note that the transfer fee will be as follows.
Fee to be paid by customer: 330 yen flat rate
[We cannot accept your request in the following cases]
- If you contact us after 9 days from the date of delivery
- If you do not return the item within 3 days after contacting us
- In the case of a product that has been used once
- Products that have been soiled or damaged by the customer
- If the product box, instruction manual, etc. are damaged, lost, or discarded
- Products that have been repaired or cleaned after delivery
- Other items that state on the product page that returns are not accepted
- Please note that due to the nature of underwear and other items, we cannot accept returns or exchanges.
If more than 8 days have passed since delivery,
Please note that we are unable to discuss refunds or returns.
In addition, from the day we contact you about the return procedure
Please return it within 3 days.
Please note that we will not be able to accept returns after that date.
Returns and exchanges are limited to unused items.
Items that have been used, items that have scratches or stains due to customer's fault, boxes, bags, warranty cards, tags, etc. that come with the product,
Please note that if any part of the delivered item is dirty or damaged, we may refuse to exchange or return the item.
If there is any damage or accident during delivery, please contact our store.
Please note that in such cases, you may be contacted directly by the shipping company's representative.
(However, we may not be able to exchange items that are out of stock.)
<Return address>
〒550-0005 1-7-19 Nishi Honmachi Nishi Ward Osaka City, Nishi Ward, Waida Honmachi Building 4F
To: Tokyo Derica SAC'S BAR EC Business Office
Phone number: 06-6536-7333
Regarding delivery notes and receipts
・In order to protect personal information, we do not enclose a delivery note (purchase details).
Please check the product details in the order confirmation email.
・You will need to download the receipt (and warranty and sales certificate) from the web yourself after the shipment is complete. We will send you a shipping completion email with the URL to issue the receipt.
・Receipts (as well as warranty and sales certificates) will be sent to the email address you registered when placing your order, so if there are any changes to your email address, please let us know your new address as well.
・If you do not have access to a printing environment, please contact us by email or phone.
Customer Harassment
We endeavor to respond sincerely to inquiries and requests from customers, however, we may decline to respond to requests or behavior that are considered socially inappropriate, such as those listed below.
In addition, if the violation is deemed to be malicious, we will work with specialized institutions such as the police and lawyers to deal with the violation appropriately.
These measures are necessary to protect the human rights of our employees and provide better products and services to all our customers. We appreciate your understanding.
<Examples of targeted acts>
・Violent acts, intimidation, or threatening statements or texts ・Insulting or derogatory statements ・Acts violating the privacy of our staff ・Excessive demands for refunds or service provision that go beyond the contract or regulations ・Demands for apologies or punishment without reasonable grounds, or forcing someone to kneel down ・Excessive repetition of the same content, or long periods of detention ・Spreading defamatory remarks or rumors on social media or the internet
We strive to maintain a healthy work environment based on the Ministry of Health, Labor and Welfare's "Corporate Manual for Countermeasures against Customer Harassment."
For more information, please see our Group's "Customer Harassment Response Policy."